Terms & Conditions

The following terms and conditions are the only basis by which Willow Video Productions provide their services. By contracting our services, you are unconditionally agreeing to these terms and conditions

Copyright
Willow Video retains the copyright to all material recorded. The Client understands that reproduction of any video in whole or in part without the expressed written permission of Willow Video is illegal and prohibited.

Fees
Once a booking has been accepted you must immediately pay the agreed deposit. We are under no obligation to commit to the booking without the deposit or cleared funds. The balance must be made in full (and if by cheque, that cheque has cleared) no later than one month before the date when the event is to take place. If full payment is not made within the agreed time period, Willow Video will not provide coverage of the event and will assume our services have been cancelled. In this instance, the deposit and all other monies paid by you are non refundable.

The purpose of the retainer (deposit) is to reserve the shoot date. In the event of Client's indefinite postponement or cancellation of this contract, the retainer and any monies paid will be forfeited to Willow Video. Postponement or cancellation of contract must be in writing, sent by mail or email.

Delivery
The video will be completed and ready for delivery within four to eight weeks of the shoot date. Willow Video retains rights to all raw footage videotaped.  Because each video project is different in nature, Willow Video cannot guarantee the specific length of video.

Limitation of Liability
Willow Video will take utmost care to produce a video of the highest quality, but will not be held responsible for acts of God and/or circumstances beyond our control, including but not limited to power failure, equipment malfunction, defective tape stock and/or Client misuse of equipment.  Under any and all circumstances which prohibit production of video, the total liability of Willow Video is limited to the refund of the retainer and any monies paid toward final cost of the video.

Substitution
In the unlikely event of serious personal injury or emergency circumstances beyond the control of Willow Video, a substitute videographer, subject to the acceptance by the Client, may be dispatched to fulfill the obligations of videography herein contracted. If securing a videographer is not possible, or if the Client declines such substitution, the Client will receive a full refund of retainer. Total liability of Willow Video is limited to the refund of the retainer and any monies paid toward the final cost of the video.

Weather
Willow Video will not video record any event in the rain or other inclement weather such as would damage Willow Video's equipment. If weather conditions prohibit videotaping the event either in part or in whole, and arrangements have not been made to move the event indoors, whether practical or not, retainer and moneys paid are non-refundable.

Video Rights
Willow Video may, from time to time, request to use any or all of the video and digital photos for Willow Video promotional, marketing and/or advertising purposes.

It is the sole responsibility of the Client to secure permission of the venue (examples include, but are not limited to, churches, synagogues, concert halls, courtrooms, etc.) to setup video equipment and record video with or without flash. Retainer and moneys paid are non-refundable if facility prohibits Willow Video's ability to record video.

Interference
Willow Video will abide by all rules of the facility and/or directions of staff (if applicable) and/or facility coordinator(s) in regard to camera set-up and will not be held responsible for absence of certain shots due to such rules and/or directions, or due to interference by wedding guests or vendors, including the photographer. Client acknowledges that videography requires reasonable lighting and that production may be compromised due to low or poor light levels.

Code of Conduct
Willow Video's videographers will always consider the requirements and desires of the client in terms of video capture, editing, and style, but reserve the right to use their professional opinion in any circumstance.

The Client has viewed samples of Willow Video's work and is completely satisfied with its quality and with Willow Video's production capabilities and artisitc style. Changes in the finished product to accommodate aesthetic or personal tastes will result in additional fees.


Limited Liability
Although these exclusions or limitations may appear to be comprehensive, by contracting our services, you agree that it is fair and reasonable for us to limit our liability and that you are in full agreement with these terms and conditions. This is because if we were to accept additional liability we would need to insure against that liability or loss which will then increase our prices. You accept that you understand this and agree that it is reasonable to us to limit our liability in this way

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